FAQ


Login;

After registering your details, including the company details, we will check these data before assigning a definitive login to you. The check also includes a check of the creditworthiness of your company.


Ordering;

You can place your orders directly through the webshop or if your company has its own purchase procedure, first generate a quotation request in the webshop, we will then send you a quotation so that your purchase department can issue a purchase order.


Delivery;

We only deliver to registered companies within the European Union, the United Kingdom Switzerland and Norway.
In principle we deliver DDP within the EU and DAP for the United Kingdom, Switzerland and Norway. (Incoterms 2020)
Small deliveries are send by courier (e.g. UPS or Fedex), larger deliveries are made by truck.


Delivery times;

If we have the article in stock, within 2 to 3 working days.
Express deliveries are also possible, please contact us.
If not in stock, count on 4 to 6 weeks.


Payment;

On invoice, 30 days after invoice date.


Opening hours;

We can be reached by telephone from monday to Friday, from 09:00 to 16:00.
By email of couse every day 24/24 but will only answer them during opening hours.